Support Services

Forequest Technologies is committed to delivering the best products and high-quality support to our customers. If a case needs to be escalated, our senior technical staff will seamlessly handle the issue and bring it to closure. A manager is assigned to every escalation to oversee the case across its lifecycle. The manager will continuously evaluate the resolution progress, refine the action plan, facilitate the communication with the vendors, and act as a true advocate on behalf of our customers.

Forequest Technologies’ support strategy includes proactive support with products upgrades, the activation of new features and customization based on a flexible subscription model. We provide 24x7 full local support services, including on-site presence by experts who already know your environment. We always ensure to have back-to-back support agreements with the vendors that enable us to escalate immediately any required issues in due time.

Our proven call handling, logging, and severity assignment processes, combined with the available 24x7x365 follow-the-sun strategy, that can be provided jointly with our partner ERGOS Technology, guarantee that your case is worked on around the clock.